Order Information and FAQS

 

SHIPPING & TAXES

How long will my order take to arrive?  

If your piece is in stock, it will typically ship within a few days. If it is a made-to-order piece, we typically have an eight to 3 week turnaround. In rare cases, we may need to source special stones or components for your order and thus the turnaround might be longer. However, you will always be given an expected ship date at the time of your order.

Please let us know then if you need a piece sooner or have a firm delivery date (e.g., for a wedding or engagement). 

 

How long does it take to ship? 

We ship typically ship with 3-5 days delivery anywhere in the United States. International shipping can take anywhere from 4 - 10 days, although it could be longer. Please contact us if you need expedited shipping. 

 

Do you pay for customs fees? 

Unfortunately we do not. Customers are responsible for any duties and taxes which may come due according to their local jurisdiction. 

 

Can I have a purchase sent to a different address than my billing address?

Yes. For online orders, please enter two different addresses - one for billing and one for shipping. If you have any questions or need to make changes, please contact us directly enquiries@meitalove.com.

  

How will my purchase be packaged?

All pieces will be placed in branded display boxes. These are then placed  boxes inside bubble mailers and then inside unlabeled shipping boxes. We send all packages with high-value insurance to protect your purchase. We do require an adult signature for all shipments. 

 

Can you ship to a PO Box? 

Unfortunately we cannot. We require an adult signature for all shipments. 

 

Do you charge sales tax?

Yes, we are located in New Jersey and will need to charge sales tax to anyone located in our state. That includes orders that are picked up from our studio or shipped to New Jersey locations.

RETURNS & REPAIRS

What is your return policy? 

We pride ourselves in satisfying our customers and want you to love wearing your pieces as much as we love making them. So please be sure to communicate clearly prior to placing a custom order to make sure all the details are correct. And if you’re unhappy with the final result, contact us immediately upon delivery.

Unfortunately, we do not offer cash refunds on jewelry purchases due to the fact that all pieces are made to order. If you have any questions, please contact enquiries@meitalove.com

Do you offer repairs? 

Yes, we are always happy to repair, refinish and clean our pieces whenever possible. Each piece must be assessed on a case-by-case basis, so please get in touch with us at enquiries@meitalove.com for more information.

 

CUSTOMIZATION

 

Can you customize a piece for me? 

Yes! Please contact an account manager at enquiries@meitalove.com for more information. 

 

Can you incorporate my gold into a new piece? 

In general, we cannot incorporate the metal from a vintage jewelry piece directly into your new piece. This is because it is very difficult to verify the quality of the gold in vintage pieces and any mixed metals will significantly degrade the structural integrity of your finished piece. We are happy to send your gold to the refiners and apply a credit to your order for the amount of money received. However, we can’t physically incorporate that refined gold into your piece. 

 

Can you incorporate an inherited or vintage stone into a piece?

We love doing custom pieces with heirloom stones! The feasibility will depend on the style of ring and condition and size of the stones that you provide. All stones will need to be inspected in-person to assess for quality, size, color and cut. Please contact us at enquries@meialove.com for more information.

 

Can I supply my own new stones?

We’ve worked with many customers in the past who have supplied their own stones. We first need to ensure that the stones are high grade and quality cuts and in good condition to work with our designs. All stones will need to be inspected in-person to finalizing any orders. If you have GIA paperwork for your stone, please arrange to have it sent to us along with the stone for review. Contact us at enquiries@meitalove.com for more information.  

 

Do your necklaces include chains?

Yes, all pendants and necklaces are sold with chains. If you think you’d like a longer or shorter chain, please let us know when you place your order.

 

RETURNS & REPAIRS

What is your return policy? 

We pride ourselves in satisfying our customers and want you to love wearing your pieces as much as we love making them. So please be sure to communicate clearly prior to placing a custom order to make sure all the details are correct. And if you’re unhappy with the final result, contact us immediately upon delivery.

Unfortunately, we do not offer cash refunds on jewelry purchases due to the fact that all pieces are made to order. If you have any questions, please contact enquiries@meitalove.com

Do you offer repairs?

Yes, we are always happy to repair, refinish and clean our pieces whenever possible. Each piece must be assessed on a case-by-case basis, so please get in touch with us at enquiries@meitalove.com for more information.

 

SIZING

 

How do I find my correct ring size?

We suggest you go to a reputable jeweler and have them size your finger properly – do not use plastic or at-home “printable” ring sizers. We also recommend that you have your fingers measured a few different times in order to get an average. If you have worn rings before, you will probably know that your hands change size with the heat or time of day. Please take this into account when finalizing your size.

We primarily use US sizing in our workshop, but we can also calculate the conversion for UK sizing.

 

What if I get my ring size wrong?

If you order the wrong size and it is a style that can be re-sized, we will do so for a fee plus shipping. Please get in touch with us immediately if you discover upon delivery that the ring is too big or small.

PRIVACY POLICY

 

We collect information from you when you register on our site, place an order or subscribe to our newsletter. When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number, or credit card information. You may, however, visit our site anonymously.

 

WHAT DO WE USE YOUR INFORMATION FOR?

Any of the information we collect from you may be used in one of the following ways:

To personalize your experience (your information helps us to better respond to your individual needs)

To improve our website (we continually strive to improve our website offerings based on the information and feedback we receive from you)

To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs)

To process transactions

Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.

To administer a contest, promotion, survey or other site feature

To send periodic emails The email address you provide for order processing, will only be used to send you information and updates pertaining to your order.

 

HOW DO WE PROTECT YOUR INFORMATION?

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential. After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.

 

DO WE USE COOKIES?

Yes. Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information.

We use cookies to help us remember and process the items in your shopping cart and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.

 

DO WE DISCLOSE ANY INFORMATION TO OUTSIDE PARTIES?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

 

THIRD PARTY LINKS 

Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

 

CHILDREN’S ONLINE PRIVACY PROTECTION ACT COMPLIANCE 

We are in compliance with the requirements of COPPA (Children’s Online Privacy Protection Act), we do not collect any information from anyone under 18 years of age. Our website, products and services are all directed to people who are at least 18 years old or older.

 

ONLINE PRIVACY POLICY ONLY

This online privacy policy applies only to information collected through our website and not to information collected offline.

 

YOUR CONSENT

By using our site, you consent to our web site privacy policy.

 

CHANGES TO OUR PRIVACY POLICY 

If we decide to change our privacy policy, we will post those changes on this page. This policy was last modified on 01/02/2020

 

CONTACTING US 

If there are any questions regarding this privacy policy you may contact us at enquiries@meitlove.com.

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